CRM stands for Client Relationship Management, and “client” would normally imply the buyer or seller in a real estate transaction. In this case, however, I want to relate use of a CRM to its impact on agent productivity—with the agent being the client. This shouldn’t be much of a stretch, since many brokers already think of their agents as their primary customers. In this article, I’m also going to broaden the definition of real estate CRM a bit, so bear with me.
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